Overview

Office Earth friendly, professional virtual receptionist’s app deliver outstanding customer service on every call—building loyalty and trust with the people that matter most, your customers. Office Earth provide you with the flexibility to choose the greeting and script your clients hear from the receptionists and the information provided to callers. Your receptionists Mobile app now have the knowledge about your business and our proprietary rule focused service propels our 24/7 telephone answering services to the next level.[/vc_column_text
Client:
Vodafone
Industry:
Retail Industry
Services:
IT Consultancy, Cloud Computing and Cyber Security
Via:
digitalmarketinginstitute.com

Challenge

As Head of Global and Commercial Learning and Development office earth, task was to raise standards in digital marketing, across the group.

“Our aim was that every marketer at Infitac reaches what we would describe as a minimum acceptable standard of digital marketing skills, knowledge, and capability, and be able to apply that to their day job and have an impact on our customers.”

In order to reach all of the marketers within the different markets, what better way to do it than having one place where marketers can come and learn? And it will be a consistent learning approach.”

Solution

The Digital Marketing Institute realized early on that Office earth is a company that wants to set the pace, not just keep up with it. They didn’t just want a foundation to their digital marketing, they also wanted to train their staff to be up-to-date and current in their knowledge and skills, so they could anticipate what their customers would want.

“I had the greatest degree of confidence in the Digital Marketing Institute, both in terms of quality of content and their global certification standard, which we could apply across all of our markets,” stated Ghafoor

Fortunately, the Infitac Marketing Academy had a learning management system, or e-learning system, already set up. Having a learning management system meant that their staff already knew the benefits of learning online. The next step was to find the right partner, to provide the content the company needed.

To getOfifice earth started, The Digital Marketing Institute began by carefully picking topics and courses that were most relevant to Office earth and their staff.. Their staff could choose from modules in both the Professional Diploma in Digital Marketing and from the Specialist Diplomas.

Results

The Digital Marketing Institute team then worked with Office to integrate core modules and content into their e-learning system to make it easy for their global workforce to train together, wherever they were, and whenever it suited.

A launch was also successfully supported by with a range of creative promotions – from e-flyers to newsletters and helped generate awareness and enthusiasm for the courses through internal campaigns. Today, The Digital Marketing Institute continues to work with Office Earth  to certify their workforce, and help the company realize their full digital potential.

“I found the relationship to be a really positive one”.